Terms & Conditions
​Last updated: 7 September 2026
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Welcome to Vervain. These Terms & Conditions govern your use of our website and the purchase of products from Vervain. By accessing or using our website, you agree to these Terms & Conditions.
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1. About Vervain
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Vervain is an online beauty retailer offering beauty, haircare, skincare, and related products.
Throughout these Terms & Conditions, "Vervain", "we", "us", and "our" refer to Vervain. "You" and "your" refer to the person accessing our website or purchasing our products.
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2. Using Our Website
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You agree to use our website only for lawful purposes and in a way that does not interfere with the operation or security of the website.
You must not attempt to gain unauthorised access to our website, accounts, systems, or information.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate.
However, product colours, packaging, appearance, and other details may vary slightly from images displayed on the website.
We reserve the right to correct errors, update product information, or change product availability at any time.
4. Pricing
All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.
We reserve the right to change product prices at any time without prior notice.
If an obvious pricing error occurs, we reserve the right to correct the error and, where appropriate, contact you regarding your order.
5. Orders
When you place an order, you are making an offer to purchase the selected products.
An order is not considered accepted until payment has been successfully processed and the order has been confirmed by Vervain.
We reserve the right to cancel or refuse an order where there is a reasonable basis to do so, including suspected fraudulent activity, significant pricing errors, product unavailability, or incorrect order information.
6. Payment
Payment must be successfully completed before an order can be processed.
We may use third-party payment providers to process payments. Your payment information may therefore be handled in accordance with the relevant payment provider's terms and privacy policies.
7. Shipping and Delivery
Orders are processed and shipped according to our Shipping Policy.
Delivery times are estimates and may vary due to factors outside our control, including carrier delays, customs processing, weather, public holidays, or other unforeseen circumstances.
For further information, please refer to our Shipping Policy.
8. Returns and Refunds
Returns and refunds are handled in accordance with our Refund Policy.
Nothing in these Terms & Conditions is intended to exclude, restrict, or modify any rights or remedies you may have under applicable Australian consumer law.
9. Consumer Rights
Nothing in these Terms & Conditions is intended to limit or exclude any rights or protections that cannot legally be limited or excluded under applicable consumer protection laws. Where applicable, customers may have additional rights and remedies under the laws of their jurisdiction.
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10. Promotions and Discounts
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From time to time, Vervain may offer promotional codes, discounts, or other special offers.
Promotions may be subject to additional terms, including expiry dates, product exclusions, minimum purchase requirements, or limits on use.
Unless otherwise stated, promotional codes cannot be combined with other offers.
11. Intellectual Property
All content on the Vervain website, including text, graphics, logos, images, product descriptions, and other materials, is owned by or licensed to Vervain unless otherwise stated.
You may not reproduce, distribute, modify, or commercially use our website content without permission.
12. Third-Party Websites and Services
Our website may contain links to or rely on third-party websites, services, payment providers, delivery providers, or other platforms.
Vervain is not responsible for the content, availability, policies, or practices of third-party services.
13. Limitation of Liability
To the extent permitted by law, Vervain will not be responsible for losses arising from circumstances outside our reasonable control.
Nothing in these Terms & Conditions limits or excludes any liability or consumer rights that cannot legally be limited or excluded under applicable law.
14. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.
15. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
16. Contact Us
If you have questions about these Terms & Conditions, please contact us through our Contact Us page.